Privacy Policy

Effective Date: 3rd October 2024

Who We Are

Ross Allen LLC (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rossallenllc.com or engage with our services, including construction, HVAC, and electrical services. By using our website and services, you agree to the terms outlined in this policy. If you do not agree with our policies and practices, your choice is to not use our website or services.

1. Information We Collect

A. Personal Information

This is information by which you may be personally identified, including but not limited to:

  • Contact Information: Name, postal address, email address, phone number.
  • Financial Information: Payment method details (e.g., credit card information) for processing transactions.
  • Project-Specific Information: Details you provide regarding the scope of your construction, HVAC, or electrical project.

B. Automatically Collected Information

We may also collect information about you automatically when you interact with our website, such as:

  • Device Information: IP address, browser type, operating system, referring URLs, and device identifier.
  • Website Usage Information: Pages viewed, time spent on each page, date and time of visit, and other interaction details.

C. Information from Third Parties

We may receive information from third parties (such as payment processors or partners) that help us enhance the services we provide.

D. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and other tracking technologies to enhance your browsing experience, including:

  • Cookies: Small files placed on your device to track your usage and preferences.
  • Web Beacons: Electronic files used to monitor the number of people who visit certain pages of our website or open emails.

2. How We Use Your Information

Ross Allen LLC uses the information we collect for the following purposes:

A. Provision of Services

  • To process and manage your project requests, including construction, HVAC, and electrical work.
  • To communicate with you regarding your project, including updates, scheduling, and troubleshooting.

B. Payment Processing

  • To process payments for services rendered and to maintain records of transactions.
  • To handle refunds or disputes related to payments.

C. Website Improvement

  • To monitor and analyze trends, usage, and activities on our website to improve our online services.
  • To ensure our website functions properly across different devices and browsers.

D. Customer Support

  • To respond to your inquiries, complaints, or service requests, ensuring high-quality customer service.

E. Marketing Communications

  • With your consent, we may send you newsletters, promotions, or other information about new services or products. You may opt-out of marketing emails at any time.

F. Legal Compliance

  • To comply with legal obligations, such as reporting requirements, or to protect the rights, property, and safety of Ross Allen LLC, our clients, or others.

3. Sharing and Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

A. Service Providers

We may share your information with third-party service providers who assist us in providing our services. This includes, but is not limited to:

  • Payment processors (e.g., for transactions).
  • Contractors and subcontractors (e.g., for HVAC and electrical services).
  • Website hosting services and analytics providers.

All third parties with whom we share your data are obligated to protect it and use it only for the specific services they are providing on our behalf.

B. Legal and Compliance

We may disclose your personal information:

  • In response to a subpoena, court order, or other legal process.
  • To protect the rights and property of Ross Allen LLC, our employees, or others.
  • To prevent harm or financial loss.
  • In connection with a sale, merger, acquisition, or other transaction involving our business.

C. With Your Consent

We will not share your personal information without your explicit consent in cases not covered by this Privacy Policy.

4. Data Security

We employ various physical, administrative, and technical safeguards to protect your personal information. These measures include:

  • Encryption: Data transmitted through our website is encrypted using SSL (Secure Socket Layer) technology.
  • Access Control: Only authorized personnel have access to personal data, and this access is limited to what is necessary to complete their work.
  • Data Retention Policies: Personal data is stored only as long as necessary to fulfill the purpose for which it was collected or as required by law.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as it is necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Regarding Your Data

You have the following rights regarding the personal data we collect and store:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal data.
  • Deletion: You may request the deletion of your personal information, except where retention is required by law.
  • Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email we send you.
  • Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of third-party websites before providing any personal information

8. Children’s Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.

10. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our website and services, you consent to the transfer of your data to the U.S. and its privacy laws.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

  • Phone: +(1) 352-973-6797
  • Email: [email protected]
  • Mailing Address: Ross Allen LLC, Sorrento, FL, United States
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